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All 5’s or a great narrative earns your Freedom Maker the Client Excellence Badge!

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Why We Ask for Feedback During Our Check-Ins

• Your feedback gives us insight into how the assignment is going and helps us identify possible trends.
• Sharing feedback with us ensures the best support from our success teams.
• We review all feedback, acting on it when necessary, including suggestions about our company, processes, or your Freedom Maker.

How We Use Your Feedback

• Positive Feedback about your Freedom Maker:
  • We will share your feedback with your Freedom Maker
  • Our internal team posts an internal celebration in our chat space!
  • All 5’s or a great narrative review earns your Freedom Maker the Client Excellence Badge.
• Negative Feedback about your Freedom Maker:
  • We will contact you to discuss solutions with you
  • We will ask if you’d like us to intervene or if you’d like to manage the issue on your end.
    • If you want us to intervene, we will discuss an appropriate way ahead.
    • If you’d rather handle the issue yourself, we will discuss how you would like to handle the issue and provide advice if desired. We will document the issue in our records, so that we can track trends and determine ways to improve.
  • We will check back in with you to see if there is improvement.
• Company Feedback
  • Your feedback will be shared with our leadership team.
  • We will discuss ways to improve our practices from a company standpoint.
  • We will follow up with you.

Our check-ins schedule is as follows:

• 2 weeks after the Kick-Off Call
• 4 weeks after the Kick-Off Call: We invite you to our Initial Success Checkpoint.
• Quarterly Check-Ins: Begin 3 months after the Kick-Off Call.
• Annually: To celebrate your anniversary, we offer a reduced rate for the month and invite you to our Annual Success Checkpoint.
• Our Freedom Maker Success Team also checks in with your Freedom Maker at these times.