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All 5’s or a great narrative earns your Freedom Maker the Client Excellence Badge!

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Why We Ask for Feedback During Our Check-Ins

• Your feedback gives us insight into how the assignment is going and helps us identify possible trends. It ensures the best support from our success teams.
• We review all feedback, acting on it when necessary, including suggestions about our company, processes, or your Freedom Maker.

How We Use Your Feedback

• Positive Feedback about your Freedom Maker:
  • We will share your feedback with your Freedom Maker. All 5’s or a great narrative review earns your Freedom Maker the Client Excellence Badge.
  • Our internal team posts an internal celebration in our chat space! We love to celebrate our assignments.
• Negative Feedback about your Freedom Maker:
  • We will contact you if we receive a 3 or less on the rating scale or a negative narrative to ask if you want us to mitigate or if you want to manage the issue yourself.
    • If you want us to intervene, we will discuss an appropriate way ahead.
    • If you’d rather handle the issue yourself, we will discuss how you would like to move ahead.
    • We will document the issue in our records to track trends and determine ways to improve.
  • We will check back in with you at a designated time to gauge improvement.
• Company Feedback
  • Your feedback will be shared with our leadership team, where we will discuss ways to improve our practices from a company standpoint.
  • We will follow up with you.

Our check-ins schedule is as follows:

• 2 weeks after the Kick-Off Call
• 4 weeks after the Kick-Off Call: We invite you to our Initial Success Checkpoint.
• Quarterly Check-Ins: Begin 3 months after the Kick-Off Call.
• Semi-Annually: To celebrate your anniversary, we offer a reduced rate for the month and invite you to our Annual Success Checkpoint. We then move to semi-annual check-ins.
• Our Freedom Maker Success Team also checks in with your Freedom Maker at these times.