Your Client Success Team will check in with you at scheduled times. However, you can reach out to them at any time if you have a question, problem, or feedback.
Why do we ask for feedback?
- Once the two of you get started, we only know what you and your Freedom Maker tell us. Your feedback, good or bad, will let us know the assignment’s health.
- While we encourage you to provide feedback directly to your Freedom Maker, providing us feedback is helpful to our team so we can determine the health of the assignment.
- We read all feedback you send in, and act on it, if appropriate. This includes feedback about our company practices, ideas for improvement, and feedback specific to your Freedom Maker and our internal team.
What do we do with your feedback?
- If you provide positive feedback, we share it with the Freedom Maker, and share it as a celebration in our internal team communications platform.
- Filling out the feedback form allows your Freedom Maker to earn the Client Excellence Badge if you give all 5’s.
- If you provide negative feedback, we will check to see if you would like to meet, so that we can determine if you would like our involvement in mitigating the issue. If not, we will keep record of the feedback to help determine ways to improve and trends
Do you send automated check-in emails?
- No! Each email is sent specifically to you.
- Prior to a check-in, we research Ivy and prior feedback from you and your Freedom Maker. That way, we include pertinent information or ask specific questions when checking in.
Our check-ins schedule is as follows:
- 2 weeks from the Kick Off Call
- 4 weeks from the Kick Off Call
- Initial Success Checkpoint: We will invite you to schedule a 15 minute meeting to talk about how things are going.
- Quarterly check-ins start 3 months from your Kick Off Call and include a short survey. Please take a few minutes to fill it out. If the feedback is excellent, it helps your Freedom Maker earn a badge for their profile. If the feedback is negative, it helps us improve.
- Annual Success Checkpoint: Each anniversary of your assignment, we invite you to schedule a 30 minute meeting to discuss your assignment, best practices, and any obstacles you might be facing.
- The Freedom Maker Success team will also check in with your Freedom Maker at approximately the same times.