Please remember, we ask that you prepay the hours you project your Freedom Maker to work. This can be done weekly, bi-weekly, monthly—whatever is best for you!
Remember: hours never expire and all unused hours are refundable, so you don’t have to worry about losing prepaid hours.
If you have a negative balance in Ivy, you will receive automated emails from Ivy and a weekly personal reminder from your CSM team. If the assignment is more than -5 hours or is negative too long, we may need to pause the assignment until Ivy hours are positive.
Initial Setup
First, Set Up Your Payment Method
Second, Add Hours to Ivy and Create “Set it and Forget it” Subscriptions
Third, Verify Users and the Billing Email Address
Finally, Set Up Your Notifications
For more help, see our other Ivy How-To Videos
How To: Reset Your Password
How To: Run Reports to See Hours Worked and Transactions
Click here to learn how to add hours from your mobile device
Subscriptions (Auto Reload): More Information
- Setting up Ivy to automatically load hours is easy! Subscriptions are either:
- Threshold (Auto-Reload) (add xx hours when the balance threshold hits y), or
- Monthly (each month, add xx hours).
- We can set it up for you (click the button above) or you can do it easily in Ivy—see how here.
- Benefits include:
- Set-it-and-forget-it to your exact preferences. Set it according to your budget.
- You can pause, update, or remove it anytime—you control it! Or, ask us to help.
- No more receiving low-hours notifications from Ivy.
- No negative balances in Ivy—your Freedom Maker won’t have to pause work while waiting for you to add more hours.
- However, it is possible for the balance to go negative briefly, if your Freedom Maker submits a timesheet that is greater than the remaining balance. The reload will be triggered the next time your Freedom Maker creates a timesheet.